Customer service

The delivery time of the goods depends on who sends the goods: Delagem or the designer directly. You can find this information on the product page next to the "Add to Cart" button. We always try to ship your order as quickly as we can.

The seller pays VAT and customs duties. You pay only the amount that is specified when placing an order.

You do not need to pay any taxes and duties upon delivery. We deliver orders using the DDP (Delivery Duty Paid) method. These fees are included in the price and will be paid by the seller.

If the goods are sent from your country, there are, of course, no customs procedures. VAT is always included in the price.

All of the jewelry presented at Delagem.com is delivered in branded gift wrapping. Sometimes we can wrap multiple pieces in one package. If you are buying something as a gift and you have multiple pieces of jewelry in your order, be sure to select "All jewelry in separate wrapping" when placing your order.

It is important to us to make returning or exchanging your purchase as easy and comfortable as possible for you. You have 30 days from receipt of your order to return it. To do this you must:
1. Please make sure that the item you are returning meets these requirements:

• ✓ Item has not been used or worn.
• ✓ There is no damage or scratches.
• ✓ All tags (store and brand) and original packaging (all elements of it) are intact and have not been removed.
• ✓ The item is exactly as you received it.

2. Using the "Contact us" page write to us about your desire to make a return. We will arrange delivery of the return in a convenient way for you.

Products made to order are non-returnable.

You will receive a refund in the same way you paid for your order. We will try to make it as fast as possible.

We bring beauty to people and help buyers and designers find each other! Delagem.com is a family business. We have been based in Switzerland since 2022, but our history began many years ago in Ukraine. Find out more on the about us page.